Our order book for 2026 is officially closed! We are now accepting orders for 2027 onwards.
Our order book for 2026 is officially closed! We are now accepting orders for 2027 onwards.
The wood and woodwork have a 2-year warranty against manufacturing defects (from date of purchase/delivery).
Please note: The warranty does not cover transport costs if the furniture needs to be brought in for repairs.
If we determine that the item can be repaired at your premises, a call out fee will apply.
The wood used to create a product may slightly differ from the wood used in samples or product photography due to the natural characteristics of the material.
Being a natural material, wood has variations, including knots, texture, and grain variations. We cannot control or guarantee the exact appearance of any board or product. Moreover, we do not make any representation, warranty, and/or guarantee concerning the precise colour, patina, or appearance of the finishes of any product. All our products are handcrafted, and we cannot guarantee that any product will look precisely like another.
In the dryer months of the year, it is possible for customers to experience shrinking, cracking, and warping in their furniture. When spring arrives and the air moistens, the wood settles again, until the next dry spell or season.
Unfortunately, In the Wooden furniture manufacturing industry, one of the major challenges we face is managing the uncontrollable fluctuating atmospheric conditions, which directly impact the moisture content in the wood we work with. In Kwazulu-Natal, summers are extremely humid, causing the wood to absorb moisture until it reaches equilibrium. Conversely, in winter, the air is much drier, leading the wood to release moisture until it reaches equilibrium.
We try our best to design our items with appropriate bracing as well as use certain joining techniques that combat bending and splitting. We use Quality Adhesives that are designed to be able to withstand harsher climates. To minimize the wood’s absorption and release of moisture, we thoroughly seal the items on all surfaces, sides, and edges with quality sealers and varnishes. However, most sealers, whether solvent, oil, or water-based, cannot fully encase the wood to prevent all moisture from escaping or being absorbed from the air.
Based on the above description, we try our best to avoid these issues however we cannot be held liable for any bending, cracking, shrinking, or warping of the furniture that may occur due to Atmospheric conditions.
For Outdoor furniture that is exposed to the elements, we recommend that the wood be maintained twice yearly with light sanding and a recoat of a Quality Exterior Sealer.
The three biggest causes of any Wood Deterioration indoors and outdoors:
– Exposure to UV light
– Exposure to chemicals, including water, solvents, cleaners
– Physical abuse — abrasion, impact, use not as intended.
Furniture painted with Zaplac Duco Paint or Polyurethane paint requires special care. These types of paint typically take around 20 days to fully cure, so it’s important to take extra precautions during this time to allow proper curing. If you have painted desks, table tops, vanity tops, doors, drawers, or other furniture that is used frequently, it will be subject to wear and tear that is beyond our control. We recommend that you take extra care of painted items that are used regularly. If your furniture has small bumps or minor scratches, touch-ups can be done. However, please note that Scotsmen Woodwork & Joinery will not be responsible for furniture that is damaged due to misuse or negligence.
Note on Colour Stability of Zaplac Duco Paint:
Due to the properties of catalysed Zaplac Duco paint, it is important to be aware that colours may shift over time. In particular, lighter colours tend to develop a yellowish tint as the paint ages. This natural discolouration occurs due to chemical changes in the paint when exposed to light, air, and temperature fluctuations.
Because of this, we highly recommend considering higher-performance alternatives for a more stable, long-term finish:
Paint Alternatives
If you’re unsure which paint is best for your project, we’re happy to advise based on your needs and the intended use of the furniture. Our goal is to ensure your investment not only looks beautiful but lasts for years to come.
Design Approval & Responsibility
Before any manufacturing begins, all design drawings must be carefully checked, approved, and signed by the client. By providing a signature on the design, or by giving written approval via WhatsApp or email, the client confirms that all measurements and details have been reviewed and are correct.
Scotsmen Woodwork & Joinery will manufacture as accurately as possible according to the approved design. Any design changes requested after manufacturing has commenced will require an updated drawing and will incur additional costs.
Important Notice:
All sizes must be checked and confirmed by the client prior to approval. Scotsmen Woodwork & Joinery cannot be held responsible for incorrect measurements that were overlooked or approved by the client.
Scotsmen Woodwork & Joinery will always use their combined skills to as accurately as possible measure the spaces in which pieces of furniture are to be installed.
However, Scotsmen Woodwork & Joinery will not be held responsible for any unidentified changes that may need to be made during installation due to building irregularities of the client’s premises in which the piece is being installed, examples being, walls that are not straight, corners that are not at correct 90-degree angles, floors that are not flat. We will do our best to work around the issues we are confronted with, however, if major changes are needed the client will be responsible for the cost of these changes.
We carefully inspect each item for imperfections or damage prior to shipment. Please inspect each item immediately upon delivery and notify us within 48 hours regarding any issues
